MassMutual Asia’s brand-new Customer Service Center opens
Optimized customer service to cope with business development

December 5, 2016 Hong Kong

MassMutual Asia Ltd. (MassMutual Asia) endeavors to provide customers with flexible and innovative products coupled with professional services by constantly living its vision “MassMutual - Where Dreams are Made”. To cope with its ever-growing business development, MassMutual Asia has set up a brand-new Customer Service Center characterized by the azure-blue ocean as its key design concept. Featuring glass interior walls and a vibrant wave-like wall decor, the Center creates a calming sense of nature for visiting customers.

Speaking at the recent opening ceremony for the new Customer Service Center, Mr. K.P. Tay, Managing Director and Chief Executive Officer of MassMutual Asia, said, “We always put our customers at the center of everything we do. In addition to developing a series of flexible protection, retirement and investment solutions with our “Dare to Dream Spirit” in mind, we are constantly optimizing our customer service offerings. Every year, we handle approximately 50,000 enquiries and nearly 20,000 claim cases, and the policy benefits we pay each year amount to some HK$1 billion. In view of our continued business development and in an effort to further enhance our service quality, we have opened our new Customer Service Center to provide customers with more comprehensive, professional and efficient services.”

Located at 27/F, MassMutual Tower, 33 Lockhart Road, Wanchai, the new MassMutual Customer Service Center consists of separate meeting rooms where customers can enjoy a range of services provided by Customer Service Officers, such as policy enquiries and claim-reimbursement and payment services, in a tranquil and comfortable environment.

MassMutual Asia Ltd. is a member of the MassMutual Financial Group. Headquartered in Hong Kong and operating a branch office in Macau, MassMutual Asia has some 2,800 consultants. The company delivers professional one-stop risk- and wealth-management consulting services, including a series of flexible and innovative life insurance products, retirement plans, and investment services. Besides the life insurance business, MassMutual Asia also operates several subsidiaries in Hong Kong, including MassMutual Trustees Ltd., which focuses on MPF, and MassMutual Insurance Consultants Ltd., which handles general insurance.

MassMutual Financial Group is a marketing designation for the Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliates. With US$642 billion1 in assets under management and 13 million customers, MassMutual Financial Group is a global, growth-oriented and diversified financial-services organization. Established in 1851, MassMutual enjoys exceptionally high financial ratings from major ratings agencies, including A.M. Best Company "A++" (Superior; top category of 15), Fitch Ratings "AA+" (Very Strong; second category of 21) and Standard & Poor's "AA+" rating (Very Strong; second category of 21)2 and is ranked by FORTUNE as one of the “Five Largest US Life Insurance Companies”3 and “FORTUNE World’s Most Admired Companies”4.

1. Figure as of December 31, 2015.
2. Ratings apply to Massachusetts Mutual Life Insurance Company and its subsidiaries, C.M. Life Insurance Company and MML Bay State Life Insurance Company. Ratings are as of May 1, 2016 and are subject to change.
3. Ranked according to the aggregate results of [Insurance: Life, Health (Mutual)] and [Insurance: Life, Health (Stock)] on the total revenues for 2015, based on the FORTUNE 500 as published on June 15, 2016.
4. Ranked according to the results in “Life and Health Insurance” category in the 2014 FORTUNE World’s Most Admired Companies survey. The survey assessed nine reputation drivers considered to be crucial to a company’s global success: financial soundness, long-term investment value, people management, social responsibility, use of assets, quality of management, quality of products/services, innovation and global competiveness.

To cope with its business development, MassMutual Asia has opened a brand-new Customer Service Center at 27/F, MassMutual Tower, 33 Lockhart Road, Wanchai.